Invalid Leads
Monday, July 23rd, 2012
Ashleigh Horrobin, LeadPoint UK’s Marketing Executive, discusses invalid leads.
If I had a pound for every time somebody asked what counts as an invalid lead, I would soon be joining Bill Gates on the Forbes list! Having said that it is probably one of the most important questions for lead buyers to know the answer to as the percentage of invalid leads can be the difference between success and failure.
So what exactly are invalid leads?
The exact definition of an invalid lead will vary depending on who you ask but in general it is a lead that includes information provided by consumers that cannot be used to contact them or disqualifies them from the offer or product they are applying for. This includes things like incorrect contact numbers, disconnected phones, wrong person on the lead form, consumer requested contact for a different product etc.
Why do lead buyers receive invalid leads?
While lead suppliers can put in lots of measures to reduce the number of invalid leads that get passed on to lead buyers, no system is perfect and every lead buyer will receive invalid leads in their overall mix. But why do invalid leads even exist in the first place?
In many cases, consumers simply make mistakes while they are submitting their information such as a missing a digit on their phone number or misspelling an email address. In other cases the leads are a deliberate hoax where someone (or something in the case of a lot of spam) has filled in fake names, numbers or email addresses with no intention to be contacted.
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Ashleigh Horrobin, LeadPoint UK’s Marketing Executive, discusses invalid leads.
If I had a pound for every time somebody asked what counts as an invalid lead, I would soon be joining Bill Gates on the Forbes list! Having said that it is probably one of the most important questions for lead buyers to know the answer to as the percentage of invalid leads can be the difference between success and failure.
So what exactly are invalid leads?
The exact definition of an invalid lead will vary depending on who you ask but in general it is a lead that includes information provided by consumers that cannot be used to contact them or disqualifies them from the offer or product they are applying for. This includes things like incorrect contact numbers, disconnected phones, wrong person on the lead form, consumer requested contact for a different product etc.
Why do lead buyers receive invalid leads?
While lead suppliers can put in lots of measures to reduce the number of invalid leads that get passed on to lead buyers, no system is perfect and every lead buyer will receive invalid leads in their overall mix. But why do invalid leads even exist in the first place?
In many cases, consumers simply make mistakes while they are submitting their information such as a missing a digit on their phone number or misspelling an email address. In other cases the leads are a deliberate hoax where someone (or something in the case of a lot of spam) has filled in fake names, numbers or email addresses with no intention to be contacted.
(more…)
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